icims
Senior Technical Support Representative
globalcareers-granicus
Bengaluru, IND
Full-time
Onsite
Discovered 2 weeks ago
Technical supportGranicus productsProblem solvingCustomer servicePeer mentoring24/7 operations support
Free
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Technical supportGranicus productsProblem solving
Role Overview
Provide customer-focused technical support for Granicus products in a collaborative, fast-paced environment.
Contribute to service excellence, continuous improvement, and innovation while supporting 24/7 operations.
Key Skills for This Role
Technical supportGranicus productsProblem solvingCustomer servicePeer mentoring24/7 operations support
Full Job Posting
Role Overview
Provide customer-focused technical support for Granicus products in a collaborative, fast-paced environment.
Contribute to service excellence, continuous improvement, and innovation while supporting 24/7 operations.
Candidate Profile
- Demonstrate strong technical proficiency and a deep understanding of Granicus products.
- Use strong problem-solving skills and maintain a customer-focused approach.
- Adapt to evolving technologies and processes.
- Manage multiple priorities effectively.
- Be comfortable mentoring peers.
Core Responsibilities
- Deliver high-quality support experiences.
- Mentor peers and contribute to collaborative team performance.
- Support continuous improvement and innovation.
- Help ensure service excellence across 24/7 operations.
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