Senior Technical Support Engineer – Structural Simulation / FEA

Provide technical support to customers using Workbench Mechanical and LS-DYNA, troubleshooting complex simulation issues including model setup errors, solver failures, and unrealistic results

Review customer inputs, identify root causes, and recommend practical solutions for structural analysis, nonlinear mechanics, explicit dynamics, and multi-physics scenarios like crash and impact simulations

Work directly with customers through email and virtual meetings to guide them on best practices and modeling approaches

Investigate and reproduce reported issues, document findings, and collaborate with development teams on bug fixes and enhancements

Build expertise in key application areas such as explicit dynamics, crash simulation, and NVH

Support technical discussions, demos, and customer engagements alongside sales and application teams

Develop and maintain technical content including knowledge base articles, workflow guides, and best practices that help customers and internal teams

Help customers solve complex engineering problems and successfully deliver critical simulation projects that directly affect their product development timelines

Improve customer satisfaction by turning technical challenges into successful outcomes, reducing frustration and building long-term trust

Accelerate simulation workflows and reduce costly design iterations through effective troubleshooting that gets customers unstuck faster

Influence product development by providing real-world feedback to engineering teams about what works, what breaks, and what customers actually need

Enable customers to adopt advanced simulation tools and workflows with confidence, expanding their capability and reliance on Synopsys solutions

Strengthen Synopsys' reputation as a trusted partner in engineering simulation through consistent, high-quality technical support

Enhance internal knowledge and capability through collaboration and best practice sharing that lifts the entire team

Bachelor's degree or higher in Mechanical Engineering, Civil Engineering, Aerospace Engineering, or a related field

Strong fundamentals in structural mechanics, finite element analysis, and nonlinear simulation

Experience with simulation tools such as LS-DYNA, Ansys, Abaqus, Nastran, Radioss, or OptiStruct

Ability to troubleshoot and debug complex simulation problems, not just run models but understand when results don't add up

Strong analytical and problem-solving skills that let you work through ambiguous or incomplete information

Ability to clearly communicate technical concepts to both technical and non-technical audiences

Experience in explicit dynamics or crash simulation is a plus, as is a Master's or PhD in a related field

You are comfortable working in a customer-facing role, managing multiple priorities and support cases without losing track of what matters most

You take ownership of problems and drive them through to resolution, even when the path forward isn't immediately clear

You can explain complex simulation and physics concepts clearly and effectively, adjusting your communication style based on who you're talking to

You are methodical in your approach, focusing on root cause analysis and practical solutions rather than quick fixes that don't hold up

You collaborate well across teams and contribute to a strong team culture, sharing what you learn and helping others grow

You are motivated to grow your expertise and take on increasingly complex challenges, seeing each tough case as an opportunity to get better

You will join the Ansys Customer Excellence (ACE) Global Technical Support (GTS) team, a globally distributed group of engineers dedicated to helping customers succeed with advanced simulation tools. The team works closely with customers and product development to solve complex challenges in structural mechanics and multi-physics analysis. With a strong focus on collaboration, knowledge sharing, and continuous learning, the team plays a key role in delivering customer success and driving product innovation.