Senior Technical Support Engineer- SASE & SD-WAN (NAM Shift)

Proactively collaborate with security teams to implement and enforce Zero Trust principles across the wide area network.

Act as the final point of escalation for complex network outages, applying advanced problem-solving to identify root causes and provide practical solutions.

Analyze traffic patterns and application performance to fine-tune Forward Error Correction (FEC) and Quality of Service (QoS) policies for optimal user experience.

Facilitate root cause investigations and manage the implementation of corrective and preventative measures Be the subject matter expert on core technologies of Palo Alto Networks product line

Provide support that includes mandatory weekend, holiday shift work and on-call support. Support includes a blend of as-needed and rotational coverage, which is subject to change.

Advanced, hands-on experience with SD-WAN platforms such as Cisco Viptela/Velocloud, Palo Alto Prisma SD-WAN, or Fortinet.

Mastery of complex routing protocols including BGP and OSPF, and tunneling protocols like IPsec and GRE.

Demonstrated experience with SASE components including ZTNA (Zero Trust Network Access), SWG (Secure Web Gateway), CASB (Cloud Access Security Broker), and FWaaS (Firewall as a Service).

Strong understanding of cloud networking concepts within AWS, Azure, or GCP (e.g., Direct Connect, ExpressRoute, Transit Gateways).

Excellent written and verbal communication skills

Proficiency with network monitoring and deep-packet analysis tools (e.g., ThousandEyes, Wireshark, SolarWinds).

Experience developing automation scripts (Python, Ansible, Terraform) for network infrastructure.

Proven ability to build trusted relationships and communicate complex technical concepts to non-technical stakeholders.

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.