Senior Technical Support Engineer - Platinum Support

Bachelor's degree in a technical field or equivalent practical experience.

5+ years of experience in a technical support or network engineering role.

Expert-level knowledge of TCP/IP and extensive experience with routing and switching protocols (e.g., OSPF, BGP).

In-depth experience with network security technologies including IPsec, SSL-VPN, NAT, and GRE.

Proven ability to independently debug broad and complex networks with mixed media and protocols.

Flexibility to work required shift hours, which may include afternoons, evenings, and weekends.

Experience with Palo Alto Networks products (PCNSE certification is a strong plus).

Advanced industry certifications such as CCIE or JNCIE.

Experience with authentication protocols such as LDAP, SAML, RADIUS, or TACACS+.

Knowledge of virtualization (VM) and multi-cloud environments (AWS, Azure, GCP).

Prior experience working in a technical support center for a major networking or security vendor (e.g., Cisco, Juniper, Fortinet).

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.