lever
Senior Technical Support Engineer
Nium
Mumbai, IND
Full-time
Senior · 5+ years experience
Hybrid
Discovered 3 weeks ago
DockerKubernetesPostgreSQLMSSQLNoSQLELK
Free
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- Based on customer insights and channel performance data, develop and execute on a content roadmap that engages key personas at each point in the customer journey, from top-funnel acquisition to nurture and ongoing customer education, both on Nium offerings as well as the industry.
- Build, develop and manage a high-performing team and culture to achieve breakthrough results; exceptionally high standards and holds self and others accountable.
- Generating editorial ideas and concepts.
- Work with regional Growth Marketing teams to ensure content development aligns with funnel-building objectives for each target segment.
- Measure the impact of our content strategy as well as the performance of individual assets and proactively refine our resource allocation and prioritization accordingly.
- 5-7 yrs experience in Supporting production applications on AWS or other cloud platforms.
- Good knowledge of RDBMS (PostgreSQL or MSSQL) and NoSQL databases.
- Willing to work in day/night shifts.
- Understanding of troubleshooting and monitoring microservice and serverless architectures.
- Working knowledge of containerization technology and various orchestration platforms. e.g., Docker, Kubernetes etc. for troubleshooting and monitoring purposes.
- Experience in build and deploy automation tools (Ansible/Jenkins/Chef).
- Experienced in release and change management, incident, and problem management both from a technology and process perspective.
- Familiar with Server log Management with tools like ELK, and Kibana.
- Certification in ITIL, COBIT or Microsoft Operations Framework would be an added plus.
- Experience with Scripting languages or shell scripting to automate daily tasks would be an added plus.
- Ability to Diagnose and Troubleshoot Technical Issues.
- Ability to work proactively to identify the issue with the help of log monitoring.
- Experienced in monitoring tools, frameworks, and processes.
- Excellent interpersonal skills.
- Experience with one or more case-handling tools like: Freshdesk, Zendesk, JIRA.
- Skilled at triaging and root cause analysis.
- Ability to provide step-by-step technical help, both written and verbal.
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