Senior Technical Support Engineer - Endpoint Security (Cortex XDR/XSIAM)

Qualifications

• Required Qualifications Bachelor's degree in Engineering, a related technical field, equivalent military experience, or equivalent practical experience. Relevant experience in a technical support, systems engineering, or similar role with a focus on customer service. Demonstrated experience with endpoint security technologies such as XDR, SOAR, or SIEM. Expertise in troubleshooting and debugging applications on Windows, Linux, and macOS operating systems. Strong experience with Microsoft environments (SCCM, GPO, AD, MSSQL, IIS) and a fundamental understanding of malware and exploits. Preferred Qualifications Experience with bash or Python scripting for automation and analysis. Knowledge of cloud infrastructure (e.g., AWS, Azure, GCP) and VDI environments (e.g., VMware, Citrix). Experience with additional security tools like Antivirus, DLP, IPS, and NAC. Experience troubleshooting Android OS based applications.
• Our Commitment
• We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
• We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
• Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.