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Senior Technical Support Engineer
Exotel
Karnataka, IND
Full-time
Associate
Onsite
Discovered 1 weeks ago
production supportbackend development supportDevOpssite reliability engineeringDBMSRDBMS
Free
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production supportbackend development supportDevOps
Role Overview
The L2 Support Engineer is the highest level of technical escalation in the support organization.
The role owns system reliability and platform integrity and works with engineering on platform bugs and architecture feedback.
The role leads operational excellence efforts at scale.
Key Skills for This Role
production supportbackend development supportDevOpssite reliability engineeringDBMSRDBMS
Full Job Posting
About Exotel
Exotel is a cloud-based customer engagement platform and virtual telecom operator serving companies across emerging markets.
Its products support voice, video, messaging, omnichannel contact centers, and conversational AI.
Role Details
- The role involves rotational 24/7 shifts.
- The stated experience range is 4–7+ years.
Overview
The L2 Support Engineer is the highest level of technical escalation in the support organization.
The role owns system reliability and platform integrity and works with engineering on platform bugs and architecture feedback.
The role leads operational excellence efforts at scale.
Responsibilities
- Own the resolution of mission-critical production issues.
- Lead root-cause analysis reviews and drive systemic improvements in architecture and processes.
- Identify performance bottlenecks and propose architectural changes.
- Assist with configuring and deploying patches, releases, and application updates to production environments.
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