Senior Technical Solutions Manager

Secondmind is an Equal Opportunity Employer committed to fair, equitable treatment throughout the recruitment process and beyond.

We actively champion applications from all backgrounds because we believe the best work happens when people can bring their authentic, original, and best selves to the team.

If you require accommodation or assistance throughout the interview process due to a disability, please contact hr@secondmind.ai we are happy to help.

Secondmind builds data-efficient Engineering AI software that helps teams make better design and performance optimization decisions faster.

Our product reduces simulation and testing requirements without compromising quality, accelerating development and enabling more sustainable engineering teams.

Our positive working culture is founded on a collaborative environment that encourages teamwork and innovation.

We foster open communication and cross-functional collaboration, enabling diverse teams to work together to solve complex challenges.

Our flexible workplace plan ensures a healthy work-life balance, accommodating various working styles and personal needs, whether through remote work options or adaptable schedules.

We also prioritize personal and professional growth by offering development opportunities, including training and mentorship.

This nurturing environment empowers our employees to thrive, continuously learn, and contribute meaningfully to advancing system design and calibration with our data-efficient machine learning solutions.

Founded in 2016 and supported by investors such as Mazda Motor Corporation, Amadeus Capital, Atlantic Bridge and Cambridge Innovation Capital, Secondmind was recently listed in the Barclays Eagle Labs Ones to Watch AI:100.

As well as being recognized with the Automotive Testing Technology International 'Alternative Powertrain Test Innovation of the Year Award 2024'; selected for the Tech Nation Future Fifty scale-up program, and named by Bloomberg as one of the UK’s 25 Startups to Watch 2024.

We are seeking a Senior Technical Solutions Manager to support and expand our automotive, off-highway, and engine customer base across the European market, including the UK.

This customer-facing technical role is responsible for helping customers evaluate, adopt, and realize value from Secondmind's AI-driven Design Space Exploration and Calibration solutions.

Working closely with Account Executives, ML Engineers, and Product teams, you will deliver compelling demonstrations of the Secondmind SaaS AI platform, lead technical evaluations, provide customer training and frontline technical support, and lead proof-of-concept (PoC) projects for both existing and prospective customers.

Leveraging your experience in automotive, commercial vehicle, off-highway, or powertrain engineering, you will help customers understand how Secondmind's AI technology accelerates engineering workflows, improves calibration, and enables more efficient design space exploration.

This is an exciting opportunity to join a fast-growing company operating in a dynamic startup environment, where your technical expertise, customer engagement, and problem-solving skills will play a key role in driving customer adoption, technical success, and long-term business growth.

What will you be responsible for?

• Take ownership of and lead pre-sales and frontline customer support engagements, including discovery workshops, solution mapping, and tailored product demonstrations.
• Engage with customers to identify opportunities to apply Secondmind's AI platform across the automotive engineering V-cycle, including automotive, commercial vehicle, off-highway, and powertrain development.
• Lead technical evaluations, proof-of-concept (PoC), and pilot projects by defining success criteria.
• Partner with sales leadership to develop and deliver compelling technical presentations, proposals, demonstrations, and supporting collateral.
• Serve as a trusted technical advisor to customers throughout onboarding, deployment, and adoption, ensuring long-term customer success.
• Collaborate with Product Management and ML Engineering teams to provide customer feedback and influence product features, capabilities, and roadmap priorities.
• Represent Secondmind at customer meetings, industry conferences, technical workshops, and other events across Europe.

What skills, experience, and qualifications do you need to succeed in this role?

• Proven experience in a technical role for automotive, powertrain or off-highway applications.
• Experience or understanding of engine calibration and toolchains used as part of calibration.
• Familiarity with AI/ML methods and their application to engineering, calibration optimization, or design exploration.
• Experience in engineering for vehicle, and engine development. And understanding of calibration and use of CAE tools in this space.
• Proven ability to communicate complex technical concepts clearly to both technical and executive audiences. Bachelor’s degree in engineering or related technical discipline (Master’s preferred).

What would make you thrive as a Senior Technical Solutions Manager?

You'll thrive in this role if you're someone who combines deep technical credibility with genuine enjoyment of customer-facing work - comfortable leading workshops, running demos, and translating complex AI and calibration concepts for both engineers and executives.

You're naturally curious about customer problems, energized by proving value through hands-on PoCs and pilots rather than just pitching, and equally at ease collaborating internally with ML and Product teams as you are representing the company externally at conferences and customer sites.

You bring a consultative, trusted-advisor mindset, thrive amid the ambiguity and pace of a growing startup, and take genuine satisfaction in seeing a customer succeed as a result of your technical guidance.

Our culture - What we can offer you

We offer a working environment that is inclusive, stimulates innovation and continuous learning, and that thrives on growth and change.

Our culture is underpinned by our values; they are what we stand for, part of our DNA.

They help us to attract and retain the right talent and customers, help us make the right decisions and clarify how we should all behave and treat one another, they are:

• Delight every customer (Customers)
• No bar too high (Excellence)
• Give more than take (Sustainability)
• Make the impossible, possible (Innovation)
• Celebrate differences, act as one (Inclusion)

We also offer a number of benefits including:

Competitive salary - reviewed annually 25 days annual leave, plus statutory bank holidays TGIF: The last Friday of every month is a half day for our employees Enhanced family leave policies Salary Sacrifice Pension Scheme Life Assurance of 4x salary Private Medical Insurance Eyecare Policy Dental Cash Plan Stock Options (where applicable) Free 24 hour access on-site gym Discount Shopping & Wellbeing Platform Employee Assistance Programme Values Award Scheme Cambridge Botanic Garden membership Social events, game nights and sports groups