Senior Technical Program Manager, GTM AI Tech, Google Cloud

Responsibilities

• Manage programs with deep technical and product understanding, applying rigorous program management to complex AI contexts. Leverage technical knowledge to identify efficiencies and provide thought leadership.
• Provide clear project status updates to audiences, including cross-functional partners and leadership. Partner with engineering and product management to define workstreams, resource plans, and project milestones.
• Surface deteriorating accounts early with a diagnosis and a proposed path to green, before they require intervention from Cloud leadership. Build the cadence so it scales as the high-touch account portfolio grows, incubating process improvements that reduce reactive escalation over time.
• Establish and enforce cross-functional standards for how customer-blocking issues are filed, triaged, deduplicated, and tracked to closure across engineering and field teams.
• Shape briefing materials for executive customer meetings and drive follow-through on the commitments made in them.
• - Manage programs with deep technical and product understanding, applying rigorous program management to complex AI contexts. Leverage technical knowledge to identify efficiencies and provide thought leadership. - Provide clear project status updates to audiences, including cross-functional partners and leadership. Partner with engineering and product management to define workstreams, resource plans, and project milestones. - Surface deteriorating accounts early with a diagnosis and a proposed path to green, before they require intervention from Cloud leadership. Build the cadence so it scales as the high-touch account portfolio grows, incubating process improvements that reduce reactive escalation over time. - Establish and enforce cross-functional standards for how customer-blocking issues are filed, triaged, deduplicated, and tracked to closure across engineering and field teams. - Shape briefing materials for executive customer meetings and drive follow-through on the commitments made in them.

Minimum qualifications:

Preferred qualifications:

Qualifications

• Minimum qualifications: - Bachelor's degree in a technical field, or equivalent practical experience. - 10 years of experience in program management or customer-facing technical roles. - Experience in Generative AI. - Ability to travel up to 25% of the time. Preferred qualifications: - Experience transforming ambiguous goals into impactful and measurable programs, leveraging program management skills. - Google Cloud technical experience, with a deep understanding of Google Cloud product/solution stacks. - Track record of managing complex global operations and driving cross-functional alignment, with a bias toward direct resolution over process. - Deep understanding of the AI/ML landscape, agentic frameworks, and the common failure modes of enterprise AI deployments. - Ability to hold peers and executive stakeholders accountable to commitments in a matrixed environment. - Ability to synthesize customer technical feedback into actionable product requirements to constructively advise and counsel executive leadership and Product teams.