Senior Technical Program Manager

What You'll Do

Requirements:

• Technical Program Management Expertise: 10+ years of experience in Technical Program Management, Engineering Program Management, Product Operations, Engineering Operations, or related delivery-focused leadership roles.
• Startup & Growth-Stage Experience: Proven success operating within fast-paced startup environments, ideally helping organizations scale from early product-market fit through rapid customer growth and organizational expansion.
• Complex Technical Delivery Experience: Demonstrated experience managing technically sophisticated initiatives involving distributed systems, AI/ML platforms, cloud-native architectures, customer-facing products, or other highly complex software environments.
• AI/ML or Agentic Systems Experience: Experience supporting AI, machine learning, agentic systems, or similarly complex and iterative technology development environments where delivery timelines and success metrics are less deterministic than traditional software development.
• Strong SDLC & Program Management Foundations: Deep understanding of Agile, Scrum, Kanban, and modern software development lifecycle practices. Ability to apply process thoughtfully based on organizational needs rather than rigid adherence to methodology.
• Technical Credibility: Comfortable participating in discussions involving architecture, infrastructure, system design, APIs, data flows, cloud platforms, and engineering tradeoffs. Able to understand delivery implications of technical decisions without serving as the technical decision-maker.
• Stakeholder Management & Influence: Exceptional ability to influence senior leaders, engineers, product managers, and cross-functional stakeholders without direct authority. Comfortable holding teams accountable and facilitating difficult prioritization conversations.
• Executive Communication Skills: Outstanding written and verbal communication skills. Able to deliver concise status updates, facilitate executive discussions, manage stakeholder expectations, and translate technical complexity into business context.
• Multi-Workstream Program Leadership: Proven track record managing multiple concurrent projects competing for shared engineering resources while maintaining delivery momentum and organizational alignment.
• Self-Starter Mentality: Highly proactive and capable of establishing structure, processes, and operating rhythms in ambiguous environments with limited guidance.

Preferred Qualifications:

• Healthcare Technology Experience: Experience working within healthcare technology, health plans, provider organizations, HIPAA-regulated environments, or other highly regulated industries.
• Voice AI & Conversational Systems: Direct experience supporting voice AI platforms, conversational agents, agentic systems, real-time communication platforms, or customer-facing AI products.
• Cloud & Infrastructure Knowledge: Familiarity with cloud-native environments, particularly GCP or AWS, along with modern distributed application architectures and observability practices.
• Technical Background: Prior experience as a software engineer, solutions architect, technical lead, or other technical role is highly desirable.
• Customer-Facing Delivery Experience: Experience managing customer implementations, enterprise software deployments, or customer-facing technical programs where contractual commitments and delivery timelines are critical.
• Project Management Platforms: Experience using Linear, Jira, or similar work management tools to coordinate delivery across multiple teams and complex roadmaps.