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greenhouse

Senior Technical Program Manager

Glean
CAN
Senior · 10+ years experience
USD 198000-235500 / year
Discovered 1 weeks ago
gitservicenow
Free

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  • Lead end-to-end product development programs, spanning ideation, design, engineering, and launch.
  • Build and maintain program plans that drive clarity across teams ensuring transparency in scope, timelines, and ownership.
  • Drive execution excellence for cross-functional initiatives, balancing speed with quality.
  • Partner with Go-To-Market and Customer Success teams to ensure readiness for product rollouts and customer adoption.
  • Facilitate communication across Product, Design, and Engineering to align priorities and unblock delivery.
  • Proactively identify and mitigate delivery risks, tradeoffs, and cross-team dependencies.
  • Establish clear visibility into execution health using metrics such as velocity, quality, and adoption impact.
  • Continuously evolve how Glean plans, tracks, and delivers cross-functional programs thereby improving predictability and accountability.
  • Driving the company’s Product roadmap execution, ensuring alignment between product vision, engineering delivery, and customer outcomes.
  • Structuring and managing programs for major product launches, platform enhancements, and customer-facing capabilities.
  • Partnering with PMs and Eng to define clear requirements, success metrics, and launch criteria.
  • Anticipating risks, resolving dependencies, and ensuring smooth execution across engineering and GTM teams.
  • Improving execution rigor, building visibility into progress, blockers, and outcomes across multiple teams.
  • Driving operational excellence through consistent program cadences, postmortems, and lessons learned.
  • BS/MS in Computer Science, Engineering, or a related technical field.
  • 8-10+ years of experience in technical program management with a proven track record of driving complex product programs from concept to launch in fast-paced SaaS environments.
  • Deep technical background in AI/ML systems, LLMs, and agents, with an ability to translate complex capabilities into practical product impact.
  • Strong understanding of software product development, including API design, data systems, and product integration patterns.
  • Ability to structure multi-quarter product programs with measurable outcomes.
  • Excellent written and verbal communication skills; able to translate between technical and business contexts.
  • Demonstrated ability to manage through ambiguity, anticipate risks, and build alignment across diverse teams.
  • A builder mindset; proactive, collaborative, and focused on enabling teams to deliver their best work.
  • This role is hybrid (4 days a week in our Mountain View office)

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