Senior Technical Operations Manager

3. Resource & Capacity Management

Plan and balance appropriate resources across projects.

Forecast labor requirements and support hiring decisions.

Optimize technician utilization, efficiency, and throughput.

4. Technical & Operational Oversight

Ensure mechanical and electrical builds meet engineering intent, project scope deliverables, and company standards.

Oversee machine assembly, wiring, debug, integration, and factory acceptance testing (FAT).

Drive standardization of build practices, documentation, and quality controls.

Ensure that as-built changes are communicated and documented with the engineering team.

Partner with engineering to improve design-for-assembly and manufacturability.

5. Process Improvement & Operational Excellence

Implement continuous improvement practices.

Improve labor efficiency, lead times, and project predictability.

Encourage project teams to innovate machine and component improvements.

Develop and standardize project execution methodologies.

Use data-driven metrics to identify bottlenecks and optimize workflow.

6. Financial Accountability

Own labor cost performance and contribute to gross margin improvement.

Review project budgets and forecast material and labor costs.

Drive productivity improvements that increase throughput and profitability.

7. Customer & Cross-Functional Interface

Participate in customer meetings as needed to support technical execution.

Support installation planning and field service readiness.

Evaluate warranty claims and implement changes to ensure product quality and reduced warranty costs.

Coordinate closely with Engineering, Supply Chain, Sales, and Service teams.

8. Model, steward, make decisions upon, and expect to be held accountable to Delta ModTech’s values which include:

BELIEVE IN PEOPLE

FEARLESS INNOVATION

INTEGRITY

PASSIONATE & TENACIOUS

SERVANT LEADERSHIP

Above all, this position should demonstrate a passion for serving others and a commitment to play a key role in creating a people-first, value-based culture that delivers our purpose of "serving people by solving problems". Steps to success include:

Always lead by example — act the way you expect others to act

Ask for feedback and welcome suggestions on improvements that can be made.

Be aware of team members doing the right thing, then acknowledge and encourage them.

Care for your team members personally by being empathetic and encouraging work/life balance.

Delegate, encourage team members to innovate, and be the first to pick up the pieces with them if things don’t go as planned.

Encourage collaboration and engagement — ensure the team feels their voices are heard.

Show people why their job is important and how it contributes to the success of the organization.