Senior Technical Implementation Manager

Lead end-to-end technical onboarding of new clients, from scoping through go-live.

Configure platform setups, SFTP connections, and eligibility, claims, and prior authorization files.

Manage QA of configurations and file processes to ensure data integrity and accuracy.

Support customer relaunches, expansions, and platform updates.

Serve as the primary technical resource for clients and their vendor partners during onboarding.

Translate client requirements into scalable, repeatable solutions.

Build strong client relationships by proactively addressing technical issues and providing clear communication.

Create and maintain internal documentation (PRDs, SOPs, playbooks).

Identify and implement automation opportunities across file processing, data ingestion, and reporting.

Partner with engineering and operations to improve workflows and reduce manual interventions.

Lead remediation efforts for technical failures (root cause analysis, communication, fix validation).

Support Leap's growth by standardizing technical implementation processes.

On-time, accurate launches of client implementations.

High client satisfaction scores on technical delivery.

Reduced implementation errors and downstream processing issues.

Increased automation of eligibility/claims/prior authorization files and configuration processes.

Completion of department initiatives that improve scalability.

Analytical mindset; adept at diagnosing data and integration issues.

Excellent communicator able to engage with both technical and non-technical stakeholders.

Strong organizational skills; able to manage multiple concurrent implementations.

Independent, resourceful, and comfortable operating in a fast-paced startup environment.

Mission-driven with a passion for transforming U.S. healthcare.