Senior Technical Customer Support Engineer - Australia

Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings

Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training

Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers

Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers

You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone

You will build strong, trusted relationships with colleagues, customers, and partners

Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems

Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer

Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment

Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity