Senior Technical Customer Success Manager

Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes

Defining what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why

Working with Sales and Product teams to ensure our customers are getting the most out of the solution

Helping innovate our tooling and processes to make you and your team more efficient

Working on innovative and cutting edge customer projects

Learning our products and technologies, taking that knowledge and applying it to real world usage

Collaborating with other peers, business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company

Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for our customers and Kong

Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques

Have passion and determination about our technology and our customers

Be a self starter with strong organizational skills to drive effective customer outcomes

Have a good understanding of complex technology environments

Have great self awareness and strong communication skills

Ideally have prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies

Have a solid understanding of Cloud Native and the technologies that make it work (Containerization, Kubernetes, Microservices) as well as have a have a foundational understanding of APIM

Finally, understands the value of DevOps, CI/CD and Cloud Computing IaaS

About Kong:

Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com.