Senior Technical Account Manager, Microsegmentation

Our Security Professional Services team helps protect some of the most well-known organizations around the world. We support our security and enterprise products (e.g. Zero Trust solutions, Web Application Firewall, anti-DDoS solutions, Bot Management).

As a Technical Account Manager II, you will lead a large deployment process. You will help to build, innovate, improve performance and security strategies. Becoming an industry expert, delivering innovative outcomes for customers through efficient relationships and operational focus.

As a Technical Account Manager II, you will be responsible for:

Being the focal point for technical vendor related issues in front of the customer

Providing product best practice and design guidance, to enhance technical and business outcomes, overseeing scale and performance over time.

Working closely with Support and Engineering teams to quickly resolve any issues and drive customer satisfaction

Assisting with deployment, configuration and customization of the platform while adapting to changes in the Customer's environment.

Supporting integration requirements between Akamai Zero Trust solutions and other 3rd party solutions.

Briefing the customer on upcoming features and updates, and provide training in cooperation with Guardicore training team

To be successful in this role you will:

Have a High School / Bachelor's degree in Computer Science, Engineering, another related field or its equivalent

Have 7-10 years of experience in technical customer-facing roles - TAM, solutions engineer, solutions architect