Senior Technical Account Manager

We are hiring a Senior Technical Account Manager to support partner onboarding to our Banking as a Service platform. This key role will be focused on delivering an implementation experience from contract signature to go-live. You will provide guidance and solutions for our partner’s data integration and ongoing integration support.

You will be integral to building out the foundation for a high-impact function at Lead. This position requires technical and interpersonal skills and the ability to form strong partnerships with internal and external stakeholders. You will be a key partner to prospects and partners who are looking to integrate with Lead to use our banking-as-a-service products. We expect you to be an expert in understanding partner use cases, pain points, and challenges, and will heavily influence our ability to acquire and expand strategic partners. The ideal candidate has prior experience managing partner integrations in a fast-paced working environment.

Deeply understand the partner’s business goals and product structure

Lead technical implementations of new partners and serve as the key technical contact as they integrate with Lead.

Partner with product/engineering, program management, legal/compliance/risk, accounting, and other teams for tasks related to partner onboarding

Define internal processes to streamline partner onboarding

Build product examples, documentation, and other critical resources in order for external and internal parties to operate more effectively and efficiently.

Successfully manage a number of engagements concurrently

Effectively manage escalations, scope change, and implementation of projects or programs including monitoring project quality, timeline, risk, and performance

Inform partners of our product development roadmap with concrete examples, while setting appropriate expectations

Be an integral part of building out this function from 0 to 1 defining culture, processes, and identity.