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Senior Team Lead Currency Processing
RBC
Montréal, CAN
Full-time
Mid
Onsite
Discovered 3 weeks ago
TechnologyService Level Agreements (SLA)
Free
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TechnologyService Level Agreements (SLA)
Role Overview
This position is responsible for quality leadership and direction to employee’s onsite (5 days).
Reporting to the Manager Cash Services, operational support for various day to day functions where the main focus is accuracy, efficiency and to ensure Service Level Agreements (SLA) are met at all times.This individual will be accountable for the delivery of goals and objectives of the Centre.
They will be the main point of contact for client (branches & external clients) and Armoured Car Courier (ACC) escalations.
Work schedule: Monday to Friday, Flexibility between 7h30-5 PM EST (on-site)
What will you do?
• Manages a team of approximately 12-16 employees
• Takes ownership of escalated client/service partner issues as a priority ensuring resolution at source.
• Keeps up to date on all communications
• Champions coaching routines, meetings, communications to staff.
• Lead by example, and be hands on with the staff when needed with operational assistance.
• Executes change, proactively supports the team. Manages and supports staffing & training within the Team.
What do you need to succeed?
Key Skills for This Role
TechnologyService Level Agreements (SLA)
Full Job Posting
Job Description
This position is responsible for quality leadership and direction to employee’s onsite (5 days). Reporting to the Manager Cash Services, operational support for various day to day functions where the main focus is accuracy, efficiency and to ensure Service Level Agreements (SLA) are met at all times.This individual will be accountable for the delivery of goals and objectives of the Centre. They will be the main point of contact for client (branches & external clients) and Armoured Car Courier (ACC) escalations.
Work schedule: Monday to Friday, Flexibility between 7h30-5 PM EST (on-site)
What will you do?
Manages a team of approximately 12-16 employees
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