greenhouse
Senior Systems Engineer
New Era Technology AU
Erina, AUS
Full-time
Senior · 5+ years experience
Hybrid
Discovered 2 weeks ago
Windows ServerActive DirectoryMicrosoft 365BGPOSPFVRRP
Free
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Windows ServerActive DirectoryMicrosoft 365
Key Skills for This Role
Windows ServerActive DirectoryMicrosoft 365BGPOSPFVRRP
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What is the role
Mon-Fri, 38 hours a week reporting to our Erina office.
We are seeking a Senior Systems Engineer to support and maintain client IT environments.
This role is responsible for troubleshooting infrastructure and LAN/WAN network issues, performing remedial maintenance, and assisting with the rollout of new technologies. You will collaborate closely with the Service Delivery team to ensure system reliability and consistent delivery against agreed SLAs.
Key responsibilities of the role include but may not be limited to the following:
Provide remote and onsite IT support for client environments
Troubleshoot, repair, configure, and upgrade hardware, networks, and systems
Work with clients to gather requirements and recommend technology solutions
Support projects including migrations, upgrades, and infrastructure changes
Create and maintain technical documentation and designs
Monitor systems, manage incidents, and ensure standards compliance
Liaise with vendors and provide pre ‑ sales technical support’
Act as an escalation point and mentor junior team members
Continuously improve, automate, and document technical processes
Who are we looking for
This is a customer ‑ facing, hands ‑ on technical role requiring strong communication and presentation skills. The successful candidate will be highly technical, able to work autonomously, and possess excellent time management and organizational skills.
In addition to a confident and professional manner, the role requires solid technical expertise including:
5+ years’ experience working in a Senior Engineer role
Proven ability to consistently meet SLAs, utilization targets, and performance measures
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