Senior Systems Engineer

Role Purpose-

Infrastructure Management

• Manage and administer Active Directory, Windows Servers, Storage, Networking, VxRail, Virtualization, NSX, Storage, backup, Windows DHCP and Azure Cloud-based services.
• Administer and support hyper-converged infrastructure (HCI), especially Dell VxRail and VMware vSphere/ESXi environments.
• Manage Azure cloud-based infrastructure and services, ensuring seamless integration with on-premises systems.
• Oversee the hybrid cloud environment including Azure services: virtual networks, storage, compute, and identity management (Entra ID).
• Plan and execute system upgrades, capacity planning, and hardware lifecycle management.
• Proficient in handling end-to-end infrastructure projects, including RFP creation, vendor evaluations, migrations, and comprehensive documentation of technical designs and procedures. Adept at identifying and resolving system issues, ensuring stability and operational efficiency.
• Collaborates effectively with cross-functional teams, including network, security, and application stakeholders. Previous experience in the sports industry and supporting large-scale, time-sensitive events is a strong advantage, demonstrating the ability to deliver under pressure in dynamic environments
• Provide advanced technical support for escalated issues, troubleshooting complex problems, and resolving system-related incidents.
• Collaborate with other IT teams and vendors to resolve issues promptly.
• Monitor and maintain system health, performance, and security.
• Manage CCTV and surveillance server infrastructure, ensuring reliable video storage, access, and availability.
• Plan and execute server patching and updates to ensure systems are up-to-date and secure.
• Cordinate patch management schedules and maintenance activities.

Incident Managent

• Investigate and diagnose the incident by understanding the chronological order of events.
• Confirm the full impact of the incident, including the number and range of users affected.
• Identify any events that could have triggered the incident.
• Look for knowledge searches looking from previous Incident/Problem Records and/or Known Error Databases or manufacturers’/suppliers’ Error Logs or Knowledge Databases
• Follow up with the relevant stakeholders till the incident resolution has been achieved.
• Test and apply the resolution.
• Provide L2&3 support for escalated infrastructure issues and collaborate with service providers and vendors to resolve persistent problems.

Problem Management

• Analyze an incident to detect an underlying problem exists or is likely to exist.
• Categorize and prioritize the problem based on the frequency, severity, and impact of incident.
• Investigate and diagnose the root cause of the problem.
• Test and apply the temporary workarounds.
• Prepare the RCA for the high priority incidents.
• Lead root cause analysis and resolution of critical incidents impacting stadium and venue operations.
• Develop and maintain infrastructure runbooks and troubleshooting guides.

Qualification-

• 8+ years experience in infrastructure/system engineering roles with a focus on hybrid environments (on-prem + cloud).
• Hands-on experience managing: Windows Server & Active Directory environments Office 365/Exchange online SSL Certificate services/Licenses Management Linux (RHEL/CentOS/Ubuntu), VMware (vSphere, vCenter), Hyper-converged Infrastructure (preferably Dell VxRail), Enterprise Storage Solutions (vSAN/NAS, e.g., Dell EMC) Azure IaaS, PaaS, and hybrid services (Azure Arc, Azure Backup, Azure Monitor).
• Strong understanding of ITIL framework and experience working in incident, problem, and change-controlled environments.

Education

Certifications