SENIOR SYSTEM ANALYST

• Administer Salesforce environments, including user provisioning/deprovisioning, security roles, profiles, workflows, page layouts, configurations, and implementation of system releases and quarterly updates.
• Develop, maintain, and optimize SQL queries, stored procedures, views, and database scripts to support business applications, reporting, data integration, and operational processes.
• Accurately assess the risks associated with each solution design/project.
• Respond to assigned help desk support tickets in a timely manner, coordinating with internal stakeholders and external vendors to achieve resolution.
• Support a data audit plan (e.g., prevent duplicates, training, data deduping processes, etc.).
• Lead testing of fixes, patches, service packs, and upgrades.
• Support ongoing integration amongst data systems, web services including communications, communities, and other interactive online platforms.
• Collaborate with vendor(s) to implement new functionality or software systems and work with vendor(s) to perform system upgrades.
• Work with cross-functional teams to define business requirements, re-engineer business processes and assist with the Technology department in developing solutions that meet APCO business needs.
• Maintain up-to-date end-user documentation to include SOPs, Process Guides, and other documents that can be used for training of end users.
• Keep abreast of developments in current and future software solutions.
• Knowledge of Salesforce reporting, dashboards, workflows, flow automation, security model, and integrations.
• Experience with relational databases, data migration, extract, transform, and load (ETL) processes, Application Programming Interfaces (APIs), and web services.
• 5-8 years of directly related experience supporting help desk operations, managing cloud environments, or SalesForce administration.
• Bachelor’s degree from an accredited college or university in a technical discipline such as Information Technology, computer science, systems engineering, or software engineering.
• Knowledge of SQL databases and database administration is preferred.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.