Senior System Administrator- IT Operations

As a Senior System Administrator (Role: Shift Lead) of IT Operations team, you are expected to

Responsibilities & Main tasks: (During your shift window)

• Capable of executing all tasks as a “Mainframe Batch Operator”
• Monitor different work dashboards (Eg: Batch, Event, Incident…) and trigger appropriate actions
• Ensure, the other IT operators in your shift take-up their job as expected (E.g., shift handover's, Clean-up tasks, open incidents, ...)
• Ensure, the IT Operators follow the available procedures, documentation, & knowledge base
• Provide break-fix support & act as a technical escalation point
• Oversee the management of Batch, Incident, Event & Change handling and required follow-up
• Deal the complaints from our customers and take subsequent actions to improve the knowledge, work methods, etc.
• Take lead in disaster meetings and help the stakeholders to address the issue(s)
• Up to date w.r.t the knowledge of Infrastructure/Batch environment
• Capable to assess the criticality of given situation and come out with alternatives