workday
Senior System Admin
First American (India)
Bengaluru, IND
Full-time
Entry · 2+ years experience
Onsite
Discovered 3 weeks ago
Windows 10Microsoft Office 2016Microsoft OfficeService First
Free
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Windows 10Microsoft Office 2016Microsoft Office
Role Overview
This role shall be responsible for identifying and resolving complex issues reported by users, system requests and handle high priority tickets. This position maintains user and system up-time through effective remote problem solving and by working with outside resources and vendors to deliver effective resolution. Must have experience with remote access systems. Ability to manage multiple customer accounts at any given time. Ensure support tickets are resolved in accordance with Service Level Agreements and customer policy / procedures, Configure hardware / software to customer specifications. Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices. Evaluate new product versions and recommend upgrade schedules. Set up and troubleshoot domains, user accounts and software accounts. Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
Key Skills for This Role
Windows 10Microsoft Office 2016Microsoft OfficeService First
Full Job Posting
Job Summary
This role shall be responsible for identifying and resolving complex issues reported by users, system requests and handle high priority tickets. This position maintains user and system up-time through effective remote problem solving and by working with outside resources and vendors to deliver effective resolution. Must have experience with remote access systems. Ability to manage multiple customer accounts at any given time. Ensure support tickets are resolved in accordance with Service Level Agreements and customer policy / procedures, Configure hardware / software to customer specifications. Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices. Evaluate new product versions and recommend upgrade schedules. Set up and troubleshoot domains, user accounts and software accounts. Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
Competencies
Demonstrate knowledge of troubleshooting desktops/ laptops and basic understanding for networks.
Excellent customer support skills
Ability to prioritize IT tickets and respond effectively to end user.
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