linkedin
Senior Support Engineer (Cards & Payment Systems)
Nexus Global Limited
Riyadh, KSA
Full Time
Senior
Onsite
Today
FIS CortexLinux AdministrationIBM OS/400 (IBM i / AS400)SQLAcquiring BusinessCard Management
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
FIS CortexLinux AdministrationIBM OS/400 (IBM i / AS400)
About the Role
A leading financial services company seeks an experienced Senior Support Engineer to provide Level 2/3 production support for mission-critical payment systems. The role requires expertise in acquiring systems, card payment processing, switching technologies, and banking platforms.
Key Skills for This Role
FIS CortexLinux AdministrationIBM OS/400 (IBM i / AS400)SQLAcquiring BusinessCard Management
Responsibilities
- Provide production support for Acquiring, Card Management, POS, and Payment Switch systems
- Monitor, troubleshoot, and resolve application and system issues within agreed SLAs
- Support and maintain FIS Cortex payment platform
- Perform root cause analysis (RCA) and implement preventive measures
- Coordinate with business users, vendors, and development teams for issue resolution
- Support production releases, patches, and system upgrades
- Monitor system performance and ensure high availability of payment services
- Prepare technical documentation, incident reports, and operational procedures
- Participate in on call support and weekend maintenance activities when required
Requirements
- Minimum 5 years of experience in financial services or banking production support
- Hands on experience in Acquiring Business, FIS Cortex, Cards, POS & Payment Switch
- Hands on experience in Linux Administration and IBM OS/400 (IBM i / AS400)
- Strong understanding of card payment life cycle and transaction processing
- Experience with SQL, log analysis, and production monitoring tools
- Good analytical, troubleshooting, and communication skills
- Ability to work effectively in a 24x7 support environment
- Bachelor's degree in Computer Science, Information Technology, or related field
Full Job Posting
Job Summary
- A leading financial services company is seeking an experienced Senior Support Engineer to provide Level 2/Level 3 production support for mission critical payment systems.
- The ideal candidate should have strong expertise in acquiring systems, card payment processing, switching technologies, and banking platforms, with the ability to troubleshoot and resolve production issues in a high availability environment.
Key Responsibilities
- Provide production support for Acquiring, Card Management, POS, and Payment Switch systems.
- Monitor, troubleshoot, and resolve application and system issues within agreed SLAs.
- Support and maintain FIS Cortex payment platform.
- Perform root cause analysis (RCA) and implement preventive measures.
- Coordinate with business users, vendors, and development teams for issue resolution.
- Support production releases, patches, and system upgrades.
- Monitor system performance and ensure high availability of payment services.
- Prepare technical documentation, incident reports, and operational procedures.
- Participate in on call support and weekend maintenance activities when required.
Required Skills & Experience
- Minimum 5 years of experience in financial services or banking production support.
- Hands on experience in Acquiring Business, FIS Cortex, Cards, POS & Payment Switch.
- Hands on experience in Linux Administration and IBM OS/400 (IBM i / AS400).
- Strong understanding of card payment life cycle and transaction processing.
- Experience with SQL, log analysis, and production monitoring tools.
- Good analytical, troubleshooting, and communication skills.
- Ability to work effectively in a 24x7 support environment.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience with cards and Acquiring industry standards such as ISO 8583, EMV, and PCI DSS is an advantage.
- Banking or payment domain certifications will be an added advantage.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career