Senior Support Analyst

Strong user empathy and expertise in the full lifecycle of a support case

Strong Background in B2B relationship management

5+ years of experience in software development, technical support, or quality assurance

Genuinely excited by solving problems — you find unresolved issues energizing, not draining, and you look for creative ways to get to a solution

Genuine enjoyment of helping others learn new features and complex concepts

Proven experience in building and maintaining relationships with customers and internal team members

Strong understanding of finance, private equity, venture capital, or related field

Experience in troubleshooting and problem solving

Proactive and self-directed by nature — you look outside the box for solutions rather than waiting to be told what to do, while staying collaborative and effective in a team setting

Deep sense of ownership and excitement to help build a team from its foundations

Demonstrated ability to thrive in fast-paced, ambiguous environments

Competencies: (Required within 6 months)

Subject Matter Expertise in Carta products - Primarily Cap Table

Ability to create and follow Standard Operating Procedures

Understanding of strategic direction and goals for the overall Support organization

Excellent understanding of the Carta platform, user personas, and relationships among our customers

Strong sense of problem ownership and Proactiveness

Comfort with command-line interfaces and basic scripting

Understanding of LLM capabilities and how to apply them to daily work

Understanding of basic excel formulas

ECA/CEP certification

Claude 101 Certification

Experience assisting companies with their Cap table and Equity Plan administration

Strong understanding of Ai Tools

Experience troubleshooting SSO and authentication flows

Disclosures:

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.

Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.

For information on our data privacy policies, see Privacy, CA Candidate Privacy, and Brazil Transparency Report.

Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to security@carta.com.