Senior Support Analyst (13673)

Wholesale Data Services and Operations Technology support two major functions within Nomura –

It provides foundational architectural solutions for market and reference data that powers Nomura’s business. This team is an integral part of Nomura that is responsible for developing and maintaining systems that manage acquisition and distribution of data for the entire organization including front office, middle office, back office, risk, finance and various AI based analytics systems.

It is responsible for supporting trade settlement and transaction processing technology platform. This team provides day-to-day support for the middle office, operations and regulatory users, and manages vendor and in-house applications. WO IT also owns the applications that provide trade settlement data services to other technology teams from Operations, Finance, Risk, Regulatory and Compliance.

Market Platform Services manages a suite of critical market access applications, ensuring seamless connectivity between Nomura and key financial market participants. This includes maintaining and supporting an extensive network of applications across multiple asset classes including Rates, FX, and Credit, as well as providing specialized technical support for Primary Dealer Auction facilities. The team plays a vital role in enabling Nomura's trading operations by ensuring reliable, high-availability access to critical market infrastructure

Key Responsibilities

Provide comprehensive technical support for 100+ Critical Market Access applications, including 9 Primary Dealers Auction platforms

Oversee connectivity management for all Market Platform Services products

Lead MIFID onboarding processes and reporting requirements across supported venues

Administer trading user accounts and access

Address technical inquiries from traders and serve as a liaison between business units and vendors

Execute change management processes

Foster and maintain strategic relationships with business teams and vendor management

Coordinate major incident response

Monitor system performance and proactively identify potential issues before they impact trading operations

Lead project management initiatives with vendors and internal stakeholders

New software release coordination; System deployment; Connectivity modifications

Manage and own 65+ software packages

Maintain and update global team knowledge base with current procedures and policies