Senior Supplier Operations Manager

We are seeking a highly experienced technology services strategist to serve as a senior individual contributor and trusted advisor to senior technology leadership. This role is responsible for helping shape the future of Edward Jones Digital workforce, technology services, evaluating emerging service delivery models, monitoring market trends, and ensuring the organization remains aligned with leading industry practices.

The successful candidate will possess deep expertise in technology services, managed services, vendor ecosystems, sourcing strategies, operating models, and commercial structures. They will provide thought leadership and actionable recommendations that help the organization optimize technology investments, workforce strategies, accelerate innovation, improve service outcomes, and maintain a competitive advantage. Through strong governance, industry insights, and collaboration, you will help create a resilient, scalable, and future-ready technology ecosystem that delivers measurable business value.

The Opportunity:

Serve as the organization's subject matter expert on industry technology vendor trends and service delivery models.

Continuously assess industry trends, market evolution, emerging capabilities, and leading practices across global technology services providers.

Develop forward-looking technology workforce and service strategies that align with business objectives, technology roadmaps, and long-term operational goals.

Provide thought leadership on future-state operating models, including managed services, outcome-based delivery, platform-enabled services, global delivery models, and emerging service ecosystems.

What You Will Do:

Serve as a trusted advisor to Digital and business leaders on technology partner strategy, ecosystem design, workforce modernization, and technology investment priorities.

Develop and refine technology workforce and service strategies across existing and emerging technology domains in partnership with cross-functional organizations.

Identify opportunities to improve service quality, operational resilience, scalability, flexibility, and cost effectiveness.

Guide workforce and operating model transformations, including managed services, business process outsourcing, and capability modernization initiatives.

Orchestrate collaboration across Architecture, Engineering, Product, Sourcing, Legal, HR, Compliance, Finance, Third-Party Risk, Global Delivery Capabilities, and Technology leadership to align partner capabilities with strategic objectives. ​​​​​​​

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.