Senior Supervisor - Community Management
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Key skills for this role
About the Role
Dubai Parks and Resorts seeks a Senior Supervisor for Community Management to facilitate communication between DHCM and community owners/tenants, ensure timely service charge collection, monitor community conditions, and deliver quality customer service.
Key Skills for This Role
Responsibilities
- Respond to inquiries and complaints from owners/tenants in a timely manner
- Investigate customer complaints and follow up on relevant actions
- Educate owners and tenants about community rules and regulations
- Assist Community Manager in liaising with local authorities
- Execute timely collection of service charges for assigned communities
- Participate in budgeting for assigned communities
- Perform regular site inspections of assigned communities
- Monitor third party service providers to ensure SLA compliance
- Issue No Objection Letters (NOLs) for assigned communities
- Update owner database for accurate contact details
- Prepare Facility and Community Management departmental statements and reports
- Identify opportunities for continuous improvement
Requirements
- Bachelor's degree in business administration or similar field
- Minimum 5 years of experience in community management, property management, or customer service
- Project management skills
- Proficiency in MS Office
- Effective interpersonal and communication skills
- Problem solving and decision making skills
- Time management, priority setting, and organizational skills
- Flexibility and adaptability
Full Job Posting
Role Purpose
- To facilitate liaison and communication between DHCM and the owners/tenants of assigned communities, ensuring timely collection of service charges, monitoring community conditions, and addressing identified issues to deliver quality customer service, maintain decent living standards, and achieve cus
Key Responsibilities/Accountabilities
- Respond to all inquiries and complaints from owners/tenants in a timely manner, ensuring adequate customer service.
- Investigate customer complaints to identify issues, follow up on relevant actions, and ensure customer satisfaction with the outcome.
- Escalate unresolved issues efficiently through appropriate processes.
- Educate owners and tenants about DHCM's community rules and regulations to ensure full compliance.
- Assist the Community Manager in liaising with local authorities and communities to address day to day community issues.
- Execute the timely collection of service charges for assigned communities to ensure sufficient funds for sustained services.
- Inform owners/tenants of any changes or issues related to service charges to avoid disruption to community services.
- Participate in budgeting for assigned communities with the Community Manager, providing relevant information for accurate budget preparation.
- Perform regular site inspections of assigned communities to observe the condition of assets and service quality.
- Monitor third party service providers to ensure services maintain the community in line with SLAs.
- Provide feedback and coordinate with relevant internal departments and/or third party service providers to address identified issues promptly.
- Issue No Objection Letters (NOLs) for assigned communities to ensure all activities are conducted safely and in compliance.
Knowledge & Experience
- Bachelor's degree in business administration or a similar field.
- Master's degree preferred.
- Minimum of 5 years of experience in a similar field (community management, property management, customer service).
- Project Management skills.
- Proficiency in MS Office.
- Effective interpersonal and communication skills.
- Problem Solving and Decision Making.
- Time management, priority setting, and organizational skills.
- Flexibility and adaptability skills.
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