Senior Supervisor - Community Management
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Key skills for this role
About the Role
Facilitate community relations, ensure service charge collection, monitor community conditions, and maintain customer satisfaction through effective communication and problem-so.
Key Skills for This Role
Responsibilities
- Respond to inquiries and complaints from owners/tenants in a timely manner
- Investigate customer complaints and follow up on actions
- Execute timely collection of service charges for assigned communities
- Perform regular site inspections of assigned communities
- Monitor third party service providers to ensure SLA compliance
- Issue No Objection Letters (NOLs) for assigned communities
- Update database of owners for accurate contact details
- Prepare Facility and Community Management departmental statements and reports
Requirements
- Bachelor's degree in business administration or similar field
- Minimum 5 years experience in community management, property management, or customer service
- Project Management skills
- Proficiency in MS Office
- Effective interpersonal and communication skills
Full Job Posting
Role Purpose
- Facilitate liaison and communication between DHCM and the owners/tenants of assigned communities.
- Ensure timely collection of service charges, monitor community conditions, and address identified issues to deliver quality customer service.
Key Responsibilities/Accountabilities
- Respond to all inquiries and complaints from owners/tenants in a timely manner.
- Investigate customer complaints to identify issues and follow up on relevant actions.
- Escalate unresolved issues efficiently through appropriate processes.
- Educate owners and tenants about DHCM's community rules and regulations.
- Assist the Community Manager in liaising with local authorities.
- Execute timely collection of service charges for assigned communities.
- Inform owners/tenants of changes or issues related to service charges.
- Participate in budgeting for assigned communities.
- Perform regular site inspections of assigned communities.
- Monitor third party service providers to ensure SLA compliance.
- Issue No Objection Letters (NOLs) for assigned communities.
- Update the database of owners to ensure accurate contact details.
Knowledge & Experience
- Bachelor's degree in business administration or a similar field. Master's degree preferred.
- Minimum of 5 years of experience in a similar field (community management, property management, customer service).
- Project Management skills.
- Proficiency in MS Office.
- Effective interpersonal and communication skills.
- Problem Solving and Decision Making.
- Time management, priority setting, and organizational skills.
- Flexibility and adaptability skills.
Health & Safety Responsibilities
- Ensure full compliance with DHCM's Health, Safety, and Environmental (HSE) Policy, governance framework, and standards.
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