Senior Solutions Engineer, Post Sales

KNOWLEDGE & ATTRIBUTES

Exceptional problem-solving and analytical skills, with the ability to think strategically and make data-driven decisions.

Able to mark-up electrical and mechanical single lines, as well as floor plan layouts of equipment and systems in AutoCAD, Bluebeam or other drafting software.

A thorough understanding of modern data center and IT client topologies, design requirements, and environments with a primary focus on wholesale customers and their data center requirements.

Proficient with software application such as AutoCAD, CFD Modeling, Visio, Word, Excel, Power Point, Project Outlook, SharePoint and Salesforce.

Comfortable speaking/presenting to groups of all sizes.

Able to work in a team/cross-team/multi-site environment.

Manages stress and/or fast-pace effectively.

Excellent problem solver/creative thinker.

Engages customers to extract critical technical and business drivers that may position client deliverables.

Effective at working with 3rd party contractors and vendors to aid in the design of large customer infrastructure deployment requirements.

Ability to develop and write a bill of materials and scope of work to meet large customer infrastructure deployment requirements.

Maintains familiarity with competitive offerings to effectively position products and solutions in a competitive environment.

Must possess effective oral and written communications and strong analytical and problem-solving skills.

ACADEMIC QUALIFICATIONS & CERTIFICATIONS

Technical degree preferred

REQUIRED EXPERIENCE

15+ years previous relevant experience in a similar technical role including pre-sales support, design consulting, construction

Previous technical post-sales experience

Experience dealing with stakeholders to influence sales

PHYSICAL REQUIREMENTS

Primarily sitting with some walking, standing, and bending.

Able to hear and speak into a telephone.

Close visual work on a computer terminal.

Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments.

Ability walk and lead technical tours throughout data center.

Work conditions & other requirements

Primarily remote, with occasional on-site collaboration as required.

Flexibility to work across global time zones.

Limited travel may be required (~10%).