Senior Solutions Engineer / IT

Lead meaningful improvements to the reliability, security, and scalability of corporate IT infrastructure, including projects such as technology refreshes, office buildouts, and infrastructure migrations.

Evaluate and operationalize emerging AI capabilities—including LLM-backed tools, retrieval workflows, and agent-style automation—with sound judgment around security, governance, reliability, and employee experience.

Raise the effectiveness of the broader team through clear documentation, runbooks, knowledge sharing, mentoring, and durable operational practices.

You are an owner-operator who takes responsibility for systems throughout their lifecycle, from design and implementation through support, measurement, and continuous improvement.

You communicate clearly and calmly with both technical and non-technical partners, especially when diagnosing high-impact issues or navigating competing priorities.

You are a learn-it-all who stays curious about new technologies and is willing to challenge assumptions, test ideas, and improve based on evidence.

You bring a bias toward action and accountability: you make thoughtful tradeoffs, follow through on commitments, and look for creative ways to reduce friction without compromising security or reliability.

You lead at all levels by sharing knowledge, mentoring teammates, and making the systems and processes around you easier for others to use and support.

We believe that remote work and in-person work have their own advantages and disadvantages, and we want to leverage the best of both worlds. Employees in hybrid roles are required to be in the office three days per week, for the full 8 hours of a typical business day. For this role, those days are Tuesday, Wednesday, and Thursday. The San Francisco office has a dog-friendly workplace program.

At Hinge Health, we’re using technology to scale and automate the delivery of healthcare—starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences, and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care—from acute injury, to chronic pain, to post-surgical rehabilitation—through personalized, evidence-based care.

As the preferred partner to 60+ health plans, PBMs, and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,800 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at hingehealth.com .

Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.

Planning for the future: Start saving for the future with our traditional or Roth 401(k) retirement plan options, which include a 2% company match.

Modern life stipends: Manage your own learning and development.

Grow with us: Grow with us through discounted company stock through our ESPP with easy payroll deductions.

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state, or local law.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

By submitting your application, you acknowledge that we use your personal data as outlined in the personnel and candidate privacy policy .

Beware of phishing attempts: We’ll never ask for financial details during the hiring process and only use “@hingehealth.com” email addresses. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com .

Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@ hingehealth.com " emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com .