Senior Solutions Engineer

Join the team as Twilio’s next Senior Presales Engineer on Twilio’s Strategic Communications team!

This position is needed to enable our customers to build the future of communications. The Senior Presales Engineer is a critical part of the sales team focused on our New Business segment.

Twilio’s Senior Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers.They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.Senior Presales Engineers should be comfortable engaging with mid-level managers or sketching out an API flow on a whiteboard with customer software engineers.

As a Senior Presales Engineer you will be able to fully and independently run low to mid-complexity opportunities. You will have exposure to all aspects of a deal and will work towards comprehensive knowledge of both our technology and elements of the deal cycle. Additionally, you will take the initiative in identifying and resolving issues that can improve the overall efficiency and effectiveness of the team. In doing so, you may lead the design and execution of small to medium technical projects with limited oversight.

5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting

Excellent communicator and presenter able to gain audience confidence

An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.

Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution

Previous software development experience or working knowledge in one or more of the following areas:

Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience

Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.

Previous experience in Telecom, SIP, Contact Center, or Security is a plus.

Experience with sales methodologies

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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