Senior Software Engineer - SRE

Build Cloud Infrastructure: Rapidly build new cloud infrastructure from scratch, adhering to software development best practices

Drive Reliability & Scalability: Ensure our platform meets the scalability and reliability needs of our hundreds of global customers (across North America, Europe, and Asia)

Lead Incident Management: During an incident, effectively lead triage and mitigation efforts, potentially performing periodic on-call duty for escalations

Automate & Optimize: Develop tools and automation to eliminate manual work and reduce issue resolution times

Full-Stack Diagnostics: Proactively learn all necessary systems to provide full-stack diagnostics and determine root causes of production problems

Strategic Engineering Partnership: Strategize with engineering teams on complex problems, offering insights on what will work at scale (supporting 2M+ users) and guiding development decisions before features ship

Influence Design: Participate in engineering design reviews of new features and drive initiatives to improve operational efficiency and platform scalability

Cross-functional Collaboration: Partner effectively with Product Management, Design, and QA to deliver cutting-edge solutions and direct customer value

Backend Focus: Work across multiple layers of our technology stack, with a primary focus on backend development, and opportunities in frontend and infrastructure

Effective Communication: Communicate clearly with engineering teams, succinctly describing problems for seamless hand-offs during outages with both technical and non-technical audiences

Mentorship: Actively mentor team members, contributing to a positive and high-performing team environment