Senior Software Engineer (REMOTE)

Actively build and operate Upbound Spaces in production, troubleshooting and resolving issues across multi-tenant SaaS environments, as well as contributing to Upbound's open-source projects, including Crossplane.

Take ownership of building features in high demand by Upbound's customers and deliver new functionality that will delight and amaze our users.

Investigate and debug complex issues in customer environments, including multi-control plane scenarios, resource reconciliation problems, and performance bottlenecks.

Communicate through thoughtful and thorough design documents for new initiatives and detailed post-incident reviews that drive system improvements.

Support the full project lifecycle for highly scalable and reliable services running in a cloud environment – discovery, analysis, architecture, design, review, documentation, building, migration, automation, deployment, production-readiness, and ongoing operational support.

Write and maintain Go code that interfaces with the Kubernetes API, such as operators, controllers, add-ons, etc., with a focus on observability, debuggability, and operational excellence.

Deploy, manage, and troubleshoot our Kubernetes services in production, using metrics, logs, and traces to identify and resolve issues quickly.

Build and maintain operational tooling for debugging customer environments, analyzing control plane health, and automating incident response.

Author documentation, user guides, runbooks, and blog posts to support and promote new features that you release.

Support the software release cycle for Spaces self-hosted distributions, including diagnosing issues in customer-managed deployments.

Participate in on-call rotation to support Upbound Cloud, responding to incidents and driving them to resolution.

Have experience operating production cloud services at scale: monitoring, alerting, incident response, post-mortems, and continuous improvement of service reliability.