Senior Software Engineer

• Experience in the Financial Services / Banking domain.
• Hands-on experience with NiCE/any other recording solutions(eg: Verint) — installation, configuration, upgrades, and maintenance on windows/cloud platforms.
• Microsoft Windows Server/OS knowledge.
• IP / SIP communication analysis and strong telephony background.
• Networking fundamentals — 7-layer OSI model, TCP, UDP, LAN/WAN, NICs, switches, and routers.
• Troubleshooting using sniffers and analysis tools — Wireshark, log analysis, and other network-testing utilities.
• Basic scripting — query and update knowledge (SQL / shell ).
• Strong customer-facing skills — able to lead technical discussions, manage stakeholder engagement and represent NiCE in client meetings.

Good to Have:

• Recording / telephony integration experience with PBX, switch, and ACD vendors — Avaya, Cisco, Microsoft Teams, and Amazon Connect.
• Cloud experience — AWS (primary), Azure; virtualization on VMware and Citrix.
• Advanced solution experience — MDC, LDAP, SSO, ACD integrations, database migrations, Disaster Recovery and High-Availability designs.
• Microsoft Security — Active Directory, Domain Controllers, Group Policy, DNS, security policies, hardening, encryption, Certificate Authority and EFS.

• Certifications — MCP / MCSE, CCNA, VMware, Citrix, AWS, Azure.
• Microsoft SQL Server (2012 and above) — installation, configuration, administration, backup, recovery, and maintenance.

The NTR-x PSE has the following core duties:

• Install, integrate, and configure NiCE NTR-x recording solution remotely, following defined methodology, enterprise standards, system requirements, and customer-specific needs.
• Develop and configure software features in line with design specifications and customer requirements; ensure all components of the technical architecture are properly integrated and implemented.