Senior Software Engineer II-Enterprise Tools Engineering Architect

Software Engineer: Enterprise Tools Engineering Architect – APM, Infrastructure, and Observability Platforms

Staples is business to business.

You’re what binds us together.

Join Staples to Lead the Evolution of Enterprise Observability

Our Enterprise Technology team is at the forefront of driving reliability, performance, and exceptional user experiences across Staples’ business-critical platforms.

We partner closely with Engineering, SRE, Product, and Infrastructure teams to deliver integrated observability solutions and ensure the highest standards of operational excellence.

As we continue to scale our enterprise systems, we seek innovative leaders ready to champion new technologies and standardize best-in-class practices across our organization.

The Enterprise Tools Engineering Architect will lead the architecture, design, and evolution of Staples’ observability platforms, with primary focus on Application Performance Monitoring (APM), infrastructure monitoring, session replay, and log analytics.

This role will define and implement scalable, integrated observability solutions that provide end-to-end visibility across application, infrastructure, and customer experience layers, driving platform standardization and alignment with our business priorities.

What you’ll be doing:

• Lead the architecture, design, and continuous improvement of enterprise observability platforms, focusing on APM, infrastructure monitoring, session replay, and log analytics.
• Define and implement scalable and integrated observability solutions that deliver end-to-end visibility across applications, infrastructure, and user experience layers to enhance system reliability, performance, and service quality.
• Establish architecture patterns, governance models, and integration frameworks to enable consistent telemetry, correlation, and actionable insights across all Staples systems.
• Partner with Engineering, SRE, Product, and Infrastructure teams to embed observability best practices into the software development lifecycle, improving mean time to detect (MTTD), mean time to resolve (MTTR), and overall platform resilience.