Senior Software Engineer- Customer Support
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Role Overview
Your responsibilities
• Design, develop, test, deploy and support reliable software across the full delivery lifecycle.
• Translate product and business needs into clear technical approaches and incremental delivery plans.
• Contribute to the design of APIs, services, integrations, data flows and event-driven solutions.
• Build and maintain integrations with Zendesk, Twilio and other CCaaS capabilities, including messaging, telephony, case management and customer context.
• Develop customer self-service and FAQ capabilities that provide accurate, accessible answers and a smooth hand-off to Contact Centre colleagues when further help is needed.
Required skills
• Proven experience delivering and operating robust software in a professional engineering environment.
• Strong knowledge of software engineering principles, design patterns and maintainable code.
• Experience developing backend systems, APIs and integrations, or equivalent depth in the relevant engineering discipline.
• Strong backend development experience with Java and its associated frameworks and testing practices.
• Experience integrating third-party SaaS platforms; knowledge of Zendesk, Twilio or another CCaaS platform is particularly relevant.
• Good understanding of automated testing, continuous integration and continuous delivery.
Key Skills for This Role
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Your responsibilities
- Design, develop, test, deploy and support reliable software across the full delivery lifecycle.
- Translate product and business needs into clear technical approaches and incremental delivery plans.
- Contribute to the design of APIs, services, integrations, data flows and event-driven solutions.
- Build and maintain integrations with Zendesk, Twilio and other CCaaS capabilities, including messaging, telephony, case management and customer context.
- Develop customer self-service and FAQ capabilities that provide accurate, accessible answers and a smooth hand-off to Contact Centre colleagues when further help is needed.
Required skills
- Proven experience delivering and operating robust software in a professional engineering environment.
- Strong knowledge of software engineering principles, design patterns and maintainable code.
- Experience developing backend systems, APIs and integrations, or equivalent depth in the relevant engineering discipline.
- Strong backend development experience with Java and its associated frameworks and testing practices.
- Experience integrating third-party SaaS platforms; knowledge of Zendesk, Twilio or another CCaaS platform is particularly relevant.
- Good understanding of automated testing, continuous integration and continuous delivery.
About ManpowerGroup
Provides global recruitment, staffing, and workforce management services.
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