Senior Software Engineer

Our Company At Teradata, we believe that people thrive when empowered with better information.

That’s why we built the most complete cloud analytics and data platform for AI.

By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions.

The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

In this role, you will contribute to sustaining and quality improvements across Teradata database systems, ensuring reliability, correctness, and customer trust for mission-critical, large-scale workloads. You will focus on diagnosing and resolving customer-impacting issues, particularly within Teradata's strategic data access and lakehouse integration capabilities, including NOS (Native Object Store), OFS (Open File System), and OTF (Open Table Format). Own and support DSA for NOS/OFS/OTF, including the B/G migration process. You will: Investigate, diagnose, and resolve customer-impacting issues across DBS and strategic subsystems including NOS, OFS, and OTF. Analyze issues involving SQL Engine, data access paths, execution behavior, cloud storage integration, resource management, and cross-component interactions. Develop and deliver high-quality code fixes, diagnostic enhancements, and product improvements. Partner with SQLE, PDE, Storage, NOS, OFS, OTF, Cloud, and Performance Engineering teams to resolve complex technical issues. Support customer escalations and contribute to resolution of high-priority production incidents. Participate in root cause analysis and corrective actions for recurring customer issues. Collaborate with Product Engineering and System Performance Engineering teams to improve product quality and reliability. Improve diagnostic tools, troubleshooting methodologies, and sustaining engineering practices. Contribute to release readiness activities, including validation, risk assessment, and customer impact evaluation. Build technical expertise in NOS, OFS, and OTF while expanding knowledge of DBS internals and related platform components. Share technical knowledge through documentation, troubleshooting guides, and collaboration with team members. Success in this role looks like: Customer issues are resolved effectively and with high quality. Code fixes are delivered promptly and meet quality expectations. Technical investigations consistently identify the underlying root cause. NOS, OFS, and OTF quality and supportability improve through engineering contributions. Customer escalations receive timely and effective engineering support. Diagnostic skills and subsystem expertise continue to grow. Strong working relationships are established across Sustaining, Product Engineering, Support, and Performance Engineering teams. Product quality and customer trust improve through sustained engineering contributions. Who You'll Work With On our team, we operate at the intersection of sustaining engineering, performance engineering, database engine development, cloud integration, and customer escalation support. You will work closely with: Sustaining and System Performance Engineering teams SQLE, NOS, OFS, OTF, and PDE engineering teams Customer support and escalation teams Product management and release engineering teams This role reports into Sustaining Engineering leadership and requires strong collaboration across global engineering organizations. Our team plays a critical role in: Protecting customer trust through consistent, high-quality platform behavior at scale. Ensuring correctness, reliability, and performance across DBS and strategic data access technologies. Enabling successful customer adoption of cloud-native analytics, lakehouse integrations, and AI-driven workloads. Driving continuous improvements in product quality, supportability, and operational excellence. What Makes You a Qualified Candidate Bachelor's or Master's degree in Computer Science, Information Systems, or a related field. 5+ years of professional software engineering experience developing or supporting database systems, distributed systems, or large-scale data platforms. Working knowledge of Teradata DBS internals and architecture.