Senior Site Reliability Engineer

Job Purpose

Key Result Responsibilities

• Troubleshoot and resolve complex production incidents and system performance issues across airline reservation and associated enterprise applications.
• Perform detailed root cause analysis (RCA) for application failures, outages, and recurring incidents; ensure corrective and preventive actions are identified and implemented.
• Analyze defects and either implement fixes directly or provide detailed technical recommendations and inputs to development teams for permanent resolution.
• Monitor application health, system availability, and operational metrics to ensure service reliability and uptime targets are consistently achieved.
• Improve observability through enhanced monitoring, alerting, logging, and dashboarding solutions using industry-standard tools and practices.
• Support and maintain CI/CD pipelines, deployment automation, and release management activities to ensure smooth and reliable software delivery.
• Work closely with development, infrastructure, DevOps, database, and support teams to improve application resiliency, scalability, and operational efficiency.
• Support and manage containerized application environments using Docker and Kubernetes.

Key Result Responsibilities-Continued

• Participate in incident management, on-call support, and problem management activities as required to ensure timely resolution of critical issues.
• Review application logs, database performance, and system integrations to proactively identify reliability risks and operational bottlenecks.
• Contribute to automation initiatives, operational runbooks, standard operating procedures, and technical documentation.
• Ensure compliance with organizational IT governance, cybersecurity, change management, and operational standards.
• Continuously identify opportunities to optimize application performance, infrastructure utilization, deployment processes, and operational workflows.

Qualifications (Academic, training, languages)

• Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or equivalent discipline.
• Fluent in English Language
• Strong hands-on expertise in Java and Spring Boot frameworks.
• Experience working with both microservices architecture and monolithic applications.
• Strong troubleshooting, debugging, and analytical problem-solving capabilities.
• Basic scripting and automation knowledge; Python experience preferred.
• Proficient in MS Office.
• Strong SQL knowledge with experience in database troubleshooting and performance analysis; Oracle Database experience is an advantage.
• Familiarity with monitoring, observability, and logging tools such as Prometheus, Grafana, Elasticsearch, and Datadog.

Work Experience