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Senior Site Reliability Engineer

MyOperator

Noida, IND

Full-time

Mid · 3+ years experience

Onsite

Discovered 3 weeks ago

GrafanaPrometheusOpenTelemetryOpenSearchELKLoki

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About Myoperator

MyOperator is a Business AI Operator platform that enables businesses, teams, and AI agents to work together seamlessly for customer operations such as Sales, Support, Escalations, Feedback, and Refund processes.

With 12,000+ businesses using our platform, we operate at meaningful scale and power mission-critical communication workflows including voice bots, WhatsApp automation, and intelligent call routing.

We are building for reliability, speed, and impact.

MyOperator values ownership, critical thinking, and execution.

This is a high-expectation, high-learning environment where engineers are empowered to solve complex problems and build systems that directly affect customer outcomes.

Role Overview

We are looking for a skilled and proactive Site Reliability Engineer (SRE) to take end-to-end ownership of production reliability, observability, and performance engineering across MyOperator’s AI-powered communication infrastructure.

This role is not operational-only — it requires strong system design thinking, deep troubleshooting ability, and a production ownership mindset.

You will define reliability standards, build observability frameworks, lead incident response, and drive SLO-based engineering practices across distributed AWS and Kubernetes environments.

Key Responsibilities

Own production reliability, uptime, latency, and error budgets across critical services.
Design and manage production-grade monitoring using Grafana, VictoriaMetrics (Prometheus), and AWS CloudWatch.
Define and enforce SLIs, SLOs, and SLA thresholds for AI communication systems (voice bots, WhatsApp APIs, call routing).
Build real-time operational dashboards for incident response, capacity planning, and leadership visibility.
Implement end-to-end distributed tracing using OpenTelemetry (OTEL Collector).

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3–6 years of experience in Site Reliability Engineering, DevOps, or Platform Engineering roles.
Hands-on experience with:
VictoriaMetrics / Prometheus (time-series monitoring)
Grafana dashboards and visualization
PromQL for writing complex queries and alerts
Experience implementing distributed tracing using OpenTelemetry (Mandatory).
Strong experience with centralized logging systems (ELK / OpenSearch / Loki).
Experience with alerting frameworks such as Alertmanager or Grafana Alerts.
Strong understanding of SLIs, SLOs, SLA design, and reliability engineering principles.
Hands-on experience managing AWS production workloads (EC2, RDS, ELB, CloudWatch, IAM).
Experience with Kubernetes (AWS EKS preferred).
Good understanding of Linux systems, networking, and cloud infrastructure.
Experience handling production incidents and participating in on-call rotations.
Ability to automate operational tasks using Python or Bash.

Good to Have

Experience with OpenSearch / ELK log pipelines and anomaly detection.
Kubernetes monitoring (pod health, node metrics, autoscaling behavior).
CI/CD observability integration (Jenkins, GitHub Actions).
Experience monitoring LLM APIs and AI inference pipelines.
Familiarity with MLOps or AI observability tools (Arize, WhyLabs, etc.).
Service mesh exposure (Istio).
Infrastructure as Code (Terraform, CloudFormation).
Experience with chaos engineering or load testing tools.
Multi-cluster or multi-region architecture exposure.

Senior Site Reliability Engineer

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