Senior Site Reliability Engineer Lead

Role overview

Key responsibilities

• Maintain production applications and platforms for high availability, reliability, performance, and stability.
• Configure and optimize monitoring, logging, alerting, and service health solutions using Splunk Enterprise, Splunk ITSI, and Splunk Observability Cloud.
• Develop dashboards, alerts, reports, service health views, and KPI monitoring solutions.
• Perform incident management, troubleshooting, root cause analysis, blameless postmortems, and service restoration.
• Implement SLI, SLO, error budget tracking, reliability reporting, and continuous improvement initiatives.
• Reduce alert noise and false positives while improving monitoring coverage.
• Support event correlation, anomaly detection, alert enrichment, and operational analytics.
• Automate operational tasks, monitoring, reporting, and remediation activities.
• Collaborate with application, cloud, infrastructure, and operations teams.
• Maintain runbooks, standard operating procedures, knowledge articles, and operational documentation.
• Participate in reliability reviews, Agile ceremonies, and service improvement activities.
• Support releases, platform upgrades, maintenance, and operational readiness reviews.

Must-have skills

• 6+ years of experience in production operations, SRE, observability, application support, or operations engineering.
• Experience with Splunk ITSI, Splunk Observability Cloud, and Splunk Enterprise logging.
• Experience with SLI, SLO, error budgets, service health monitoring, and reliability reporting.
• Experience with incident, problem, and change management, troubleshooting, RCA, and blameless postmortems.
• Experience supporting applications on virtual machine and container platforms.
• Experience with Azure, AWS, GCP, or other cloud platforms.
• Experience with Ansible, Python, RPA, or other automation technologies.
• Experience with ITSM processes and tools such as ServiceNow.
• Strong analytical, troubleshooting, communication, and collaboration skills.

Good-to-have skills

• Knowledge of DevOps, CI/CD, GitOps, and release automation.
• Experience with Java, .NET, SAP, Salesforce, SaaS/COTS, or other enterprise applications.
• Experience with resilience testing and chaos engineering.
• Exposure to OpenTelemetry, agentic AI, AI-driven operations, or AI-assisted observability.
• Splunk, SRE, cloud, or observability-related certifications are advantageous.