Senior ServiceNow HRSD Developer

Position Overview

Key Responsibilities

• Design, configure, develop, and maintain ServiceNow HRSD solutions based on business requirements.
• Implement and support HRSD capabilities, including: HR Case and Knowledge Management Employee Center / Employee Service Center HR Services and HR Service Catalog Lifecycle Events and Journey Management Employee Relations Workforce Administration HR integrations and automation
• HR Case and Knowledge Management
• Employee Center / Employee Service Center
• HR Services and HR Service Catalog
• Lifecycle Events and Journey Management
• Employee Relations
• Workforce Administration
• HR integrations and automation
• Translate HR business requirements into scalable and maintainable ServiceNow solutions.
• Develop and maintain workflows, Flow Designer flows, Business Rules, Client Scripts, UI Policies, Script Includes, Notifications, App engine studio.
• Configure and enhance Employee Center experiences, including employee self-service, catalog items, knowledge articles, and portal functionality.
• Implement appropriate HR security and data access controls to protect sensitive employee and HR information.
• Design and support integrations between ServiceNow HRSD and external systems such as Oracle HCM, Active Directory, Microsoft Entra ID, identity platforms, and other enterprise applications .
• Troubleshoot production issues, integration failures, data synchronization issues, and workflow exceptions.
• Participate in ServiceNow upgrades, enhancements, testing, and release management activities.
• Collaborate with HR stakeholders, HRIT teams, integration teams, ServiceNow platform teams, and third-party vendors.
• Support ongoing platform optimization and identify opportunities for automation and process improvement.

Required Qualifications

• 3 - 5 years of hands-on experience with the ServiceNow platform.
• Strong hands-on experience with ServiceNow HRSD .
• Experience implementing or supporting enterprise HR Service Delivery solutions.
• Experience with Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, Notifications, and REST/SOAP integrations .
• Experience with Employee Center / Employee Service Center.
• Experience working with integrations involving HR systems such as Oracle HCM
• Strong analytical, troubleshooting, and problem-solving skills &Excellent communication and collaboration skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Implementation Specialist – HR Service Delivery (CIS-HR) certification.
• Experience with ServiceNow IntegrationHub and REST APIs.
• Experience with ServiceNow Virtual Agent and AI-powered employee self-service capabilities.
• Experience with Employee Relations and other sensitive HR use cases.
• Knowledge of HR processes such as onboarding, offboarding, transfers, employee relations, and HR case management.

Key Skills

• ServiceNow: HRSD, HR Case Management, Employee Center, Employee Service Center, HR Services, HR Catalog, Knowledge Management, Lifecycle Events, Flow Designer, IntegrationHub
• Development: JavaScript, Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, REST/SOAP APIs
• Integration: Oracle HCM, Workday, Active Directory, Microsoft Entra ID, REST APIs, IntegrationHub
• Microsoft Office Tools: Word, Excel, Powerpoint, Outlook, Teams, Sharepoint