Senior ServiceNow Engineer

Responsibilities

• · ServiceNow Configuration and Development: Experience with the design, configuration, and development of ServiceNow applications, modules, flows, and interfaces to meet the organization's HRSD, HAM, SAM, ITSM, Now Assist Virtual Agent and/or CMDB requirements. Hands experience on minimum 2 module's required. Experience with AI skills/studio is plus.
• · Strong knowledge and experience across ServiceNow product and process areas; HRSD, HAM, SAM,CMDB and ITSM preferred.
• · Service Catalog Development: Create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs).
• · Collaborate across the ServiceNow platform team and business stakeholders to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions
• · Proficiency in JavaScript , HTML , CSS , and XML with hands-on experience in ServiceNow scripting, development & Integration.
• · Integration and Data Migration: Collaborate with other teams to integrate ServiceNow with other IT systems and third-party applications. Manage data migration tasks when required. Minimum 2-3 end to end hands on integration done in past.
• · Reporting and Dashboards: Develop custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into IT/HR service performance and key metrics. Experience with Performance Analytics a plus.
• · Continuous Learning: Stay up-to-date with the latest ServiceNow features, tools, and best practices.
• · Proactive Improvement: Identify opportunities for improvements and provides recommendations for improvements to optimize ServiceNow solutions.
• · Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy. Lead and drive for test automation.
• · Documentation: Maintain comprehensive technical documentation for all ServiceNow configurations, customizations, and developments.

Qualifications