Senior ServiceNow Developer & Platform Administrator _Firm IT
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Key skills for this role
Key Skills for This Role
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Platform Management
· Work on maintenance and stability efforts of the ServiceNow Platform, ensuring high availability and performance
· Follow architectural standards, best practices, and governance models.
· Perform platform upgrades, migrations, and major enhancements.
· Align to out-of-the-box best practices, configurations aligned to vendor guidance, and roadmap technical debt opportunities.
Solution Development & Integration
· Translate business requirements into technical designs and workflows.
· Design scalable and maintainable ServiceNow solutions aligned with business and IT strategies.
· Participate in all phases of the software development life cycle, including analysis, design, coding, testing, and deployment to production
· Development of custom applications, workflows, and automation using ServiceNow tools (e.g., Flow Designer, App Engine).
· Technical design and implementation of complex integrations using REST/SOAP APIs, MID Servers, and external systems.
· Ensure performance optimization, data integrity, and maintainability across the platform. Oversee complex configurations, customizations, and integrations using APIs, MID Servers, and third-party tools.
Innovation & Strategic Enablement
· Champion the use of ServiceNow’s Innovation Hub to explore emerging capabilities such as AI, machine learning, and predictive analytics.
· Identify opportunities to leverage new platform features to improve service delivery, user experience, and operational efficiency.
· Collaborate with business units to prototype and pilot innovative solutions that drive digital transformation.
CMDB & ITOM Strategy
· Architect and maintain a robust CMDB structure, including CI class models and relationships.
· Support ITOM capabilities such as Discovery, Service Mapping, and Event Management.
Process Alignment & Optimization
· Align platform capabilities with ITIL, Agile, and DevOps frameworks.
· Collaborate with process owners to optimize workflows and service delivery.
Security & Compliance
· Implement role-based access controls and ensure platform security.
· Support audit and compliance initiatives by maintaining documentation and controls.
Stakeholder Collaboration & Leadership
· Engage with business and technical stakeholders to gather requirements and present solutions.
· Provide technical leadership and mentorship to developers, admins, and implementation teams.
· Conduct design reviews, code audits, and platform health assessments.
Requirements
- Qualification
Skills
- · Excellent communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders.
- · Strong leadership and team-building capabilities, fostering collaboration and knowledge sharing.
- · Strategic thinking and problem-solving mindset, with a focus on continuous improvement and innovation.
- · Adaptability and resilience in managing multiple priorities and navigating complex environments. Strong analytical and critical thinking skills.
Educational Qualifications
- · Bachelor Or Masters of Technology/ Engineering
Experience
· 5+ years experience in ServiceNow development, administration, and module deployment
Certifications (Preferred)
· ServiceNow Certified System Administrator
· ServiceNow Certified Application Developer
ServiceNow Certified Implementation Specialist (ITSM, ITOM, HRSD, etc)
About MNP
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