Senior ServiceNow Analyst

Configure and enhance ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge Management, and Service Catalog.

Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ACLs.

Design and implement forms, workflows, notifications, approval processes, and service catalog solutions.

Create scalable solutions following ServiceNow development best practices.

Design and support process automation using Flow Designer and Integration Hub.

Identify opportunities to improve efficiency through workflow automation.

Configure routing, approvals, notifications, and fulfillment processes.

Customize Service Portal pages, widgets, and catalog experiences.

Improve self-service capabilities and end-user experience.

Develop and maintain integrations using REST and SOAP APIs.

Configure Import Sets, Transform Maps, and Integration Hub connections.

Support integrations with enterprise applications such as Azure/Entra ID, HR systems, ERP platforms, and third-party applications.

Support CMDB maintenance, CI relationships, and CSDM-aligned configurations.

Administer Software Asset Management (SAM) processes and software compliance activities.

Perform platform administration activities including user management, role assignments, ACL maintenance, instance configuration, and update set deployments.

Install, configure, monitor, and troubleshoot MID Servers.

Participate in ServiceNow upgrades, patches, and release activities.

Assess and remediate customization impacts during upgrades.

Execute testing activities, including unit testing, regression testing, and ATF.

Troubleshoot platform issues and perform root cause analysis.

Support production deployments and post-release validation.

Collaborate with business stakeholders to gather and analyze requirements.

Translate business needs into technical solutions and platform enhancements.

Prepare technical documentation, solution designs, and knowledge articles.

Support Agile project delivery and continuous improvement initiatives.

ServiceNow Certified System Administrator (CSA).

ServiceNow Certified Application Developer (CAD).

CIS-ITSM certification.

Experience with Discovery, Service Mapping, HAM, or ITOM modules.

Experience integrating ServiceNow with Oracle Fusion, PeopleSoft, SCCM, Intune, or Azure/Entra ID.

Understanding of CSDM and ServiceNow platform governance.

Overview

Since year 2003, Oceaneering’s India Center has been an integral part of operations for Oceaneering’s robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics.

Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more.

In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE).

Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy.

At Oceaneering India Center, we take pride in “Solving the Unsolvable” by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale.