Senior Service Desk Officer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The Service Desk Senior Officer is the primary point of contact for technical issues within a company. The objective is to maintain employee and system productivity through timely diagnosis and resolution of hardware, software, networking, and related technical concerns.
Key Skills for This Role
Full Job Posting
Overview
The Service Desk Senior Officer is the primary point of contact for technical issues within a company.
The objective is to maintain employee and system productivity through timely diagnosis and resolution of hardware, software, networking, and related technical concerns.
To work on day-to-day activities to provide technical support for company users within policies and procedures.
Service Desk Operations
- To support business user’s PC’s, Laptops, Hardware and software.
- Software installation such as: Operating Systems, Office, Outlook, Antivirus) or any other programs or application comply with IT policy.
- Hardware Installation such as: PC setup & maintenance, Printer, scanner & driver installation. Printer ink: changing printer ink.
- Software troubleshooting such as: Operating Systems, Office troubleshooting, disk recovery and any other system, application, antivirus or virus, and login problem.
- Networking Basics: Understanding of TCP/IP, DNS, DHCP, and VPN configurations.
- Network Support Troubleshooting basic connectivity issues, Wi-Fi performance, and cabling.
- Security Monitoring systems for malware, ensuring antivirus and security software is active, and educating users on phishing risks.
- Documentation Maintaining logs of all interactions in a Ticketing System and creating "How-To" guides for common issues.
Policies, Processes and Procedures
- Follow all relevant IT policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
- Contribute to the identification of opportunities for continuous improvement of systems, processes and practices considering leading practices, improvement of business processes, cost reduction and productivity improvement.
- Promote the implementation and adherence to policies, processes and operating procedures to others within Company.
Safety, Health and Environment
- Comply with all relevant safety, health and environmental management policies, procedures and controls to ensure a healthy and safe work environment
- Participate in incident and accident investigations as required in line with agreed safety, health and environment policies, procedures and controls
- Report on changes within AIC that impact on relevant safety, health and environmental management policies, procedures and controls
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Alkhorayef Industries Company
Facilities & Assets Supervisor
Riyadh, KSA
Alkhorayef Industries Company seeks a Facilities & Assets Supervisor to oversee maintenance of production equipment, facilities, and fixed assets across plants in Riyadh. The role involves supervising preventive/correcti
Safety Officer
Jeddah, KSA
The Safety Officer participates in the implementation and maintenance of health &safety programs and associated quality policies and regulations across AIC. QHSE system implementation Implements and follow up of the dai
Quality Inspector
Jeddah, KSA
Key Accountability Areas Key Activities Quality Inspection and Testing Inspection activities on received materials against Specification/Standard and raise reject to Quality Manager for action in case of mismatch for ma
Quality Inspector
Jeddah, KSA
Key Accountability Areas Key Activities Quality Inspection and Testing Inspection activities on received materials against Specification/Standard and raise reject to Quality Manager for action in case of mismatch for ma
Senior Sales Engineer – Electrical Panels
Jeddah, KSA
Senior Sales Engineer – Power & Energy (MV/LV) Location: Jeddah, Saudi Arabia We are looking for an experienced Senior Sales Engineer with expertise in MV/LV systems, power products, and large project sales . Key Respons