Senior Salesforce Solution Lead / Functional Architect

Millsapps, Ballinger & Associates (MB&A) is seeking a Senior Salesforce Solution Lead / Functional Architect to support the delivery of Salesforce-based mission solutions for federal customers.

This role is responsible for working directly with customer stakeholders, MB&A leadership, product owners, architects, technical teams, and external partners to translate mission needs into clear Salesforce requirements, user stories, process flows, acceptance criteria, delivery priorities, and adoption plans.

The ideal candidate is a senior Salesforce consultant, business systems analyst, solution lead, or functional architect who understands how to bridge business needs and Salesforce delivery.

This person does not need to be the primary hands-on developer, but must have enough Salesforce platform fluency to guide solution conversations, identify risks, communicate tradeoffs, and ensure implementation teams are building toward the right business outcome.

This role is designed for a customer-facing Salesforce delivery professional who enjoys discovery, problem-solving, backlog development, UAT, stakeholder alignment, and helping federal customers adopt practical mission-focused solutions.

• Make a significant impact by helping federal customers translate mission needs into usable Salesforce solutions.
• Work directly with stakeholders to understand business challenges, operational workflows, and delivery priorities.
• Turn ambiguous requirements into clear user stories, acceptance criteria, process flows, and implementation-ready backlog items.
• Partner with architects, developers, administrators, product owners, project leaders, and external vendors in an Agile delivery environment.
• Support a full solution lifecycle from discovery and design through implementation, UAT, adoption, enhancement, and sustainment.
• Help customers adopt Salesforce solutions that improve visibility, consistency, reporting, and operational execution.
• Work in a role that combines business analysis, solution design, Agile delivery, user enablement, and customer-facing consulting.

• Lead stakeholder discovery sessions and translate federal customer needs into Salesforce requirements.
• Document business processes, mission workflows, user journeys, decision points, and operational handoffs.
• Write clear user stories, acceptance criteria, backlog items, test scenarios, and functional requirements.
• Support backlog refinement, sprint planning, demos, UAT planning, UAT execution, defect triage, and release readiness.
• Collaborate closely with Salesforce architects, developers, administrators, product owners, and customer stakeholders to ensure delivery work aligns with mission needs.
• Help prioritize requirements, clarify scope, identify dependencies, and communicate delivery tradeoffs.
• Support configuration and declarative solution discussions involving objects, fields, page layouts, permissions, flows, reports, dashboards, and user experience.
• Coordinate across MB&A teams, customer stakeholders, and external implementation or integration partners.
• Develop or support training materials, user guides, release notes, demo scripts, adoption plans, and handoff documentation.
• Identify risks, blockers, gaps, and open decisions that could affect delivery quality, adoption, security, or sustainment.
• Support implementation and configuration of MB&A AppExchange products including ExAM4Enterprise and ExAM4Inspections.
• Help ensure the delivered Salesforce solution is usable, supportable, well-documented, and aligned to federal delivery expectations.