Senior Salesforce Architect

Deep understanding of the Salesforce platform architecture, data model, security and sharing models, automation framework, and integration patterns, with strong working knowledge of Certinia PSA and its interplay with Salesforce

Expert-level proficiency in Apex (including asynchronous Apex, batch, queueable, scheduled, and trigger frameworks), Lightning Web Components, JavaScript controllers, SOQL/SOSL, and declarative tools such as Flow

Strong working knowledge of AI and intelligent automation applied to commercial functions, including Agentforce, Einstein, generative AI, Data Cloud, and predictive analytics

Deep understanding of Sales and Marketing processes, including lead management, opportunity management, forecasting, territory management, and marketing automation integration, with proven ability to architect and evolve enterprise CRM platforms in a complex, global environment

Excellent communication, negotiation, and stakeholder engagement skills, with the ability to translate complex technology concepts into executive-ready language

Strong leadership and people management skills, with a track record of developing teams and delivering measurable outcomes on large, complex, multi-phase Salesforce initiatives

High attention to detail with a strong focus on governance, data quality, controls, and auditability, and comfort operating in a global, matrixed organization with competing priorities and evolving transformation environments

Experience in the Contract Research Organization or life sciences industry is preferred

10+ years of progressive experience in Sales Cloud, including significant time in a dedicated Salesforce architecture role

Hands-on experience implementing AI and automation capabilities on Salesforce, including Agentforce, Einstein, and Data Cloud, with strong understanding of Salesforce release management, sandbox strategy, DevOps tooling, and platform governance

Proven experience leading Salesforce platform teams, including direct management of administrators and developers, and partnering with Sales Operations and commercial leaders to deliver platform capabilities that drive measurable business outcomes

Proven success developing business requirements and delivering technology-based solutions across Sales and Marketing domains, with strong understanding of data governance, master data management, and integration architectures

Experience managing Salesforce service desk operations (SLA definition, ticket triage, continuous improvement), with excellent project management, communication, and executive presentation skills

Advanced Salesforce architect certifications (Application Architect, System Architect, B2B Solution Architect, or Certified Technical Architect (CTA)) strongly preferred

Bachelor's degree in Information Technology (IT), Computer Science, Business, or a related field

Promotion to the next level is not automatic based on years of experience. Personnel are evaluated on proven competency, level of responsibility, and ability to work independently.

At Worldwide Clinical Trials, we are committed to fostering an inclusive and equitable workplace by providing transparent compensation. The salary range for this position is annually (For hourly paid positions, the stated salary range reflects hourly rates):

The salary range provided is intended to give candidates an understanding of potential earnings. Compensation will fall within the provided range, and it not a guarantee of exact salary. The final salary will be determined based on relevant experience, performance, education, and internal equity. In addition to base salary, we offer a competitive benefits package depending on location. We ensure pay equity and transparency and comply with all applicable labor laws. Salary information will be discussed during the interview process, and we encourage candidates to inquire about compensation at any stage.

We love knowing that someone is going to have a better life because of the work we do.

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