successfactors
Senior RPA Developer - Core (156084)
HCLTech
IND
Full-time
Senior · 5+ years experience
Onsite
Discovered 1 weeks ago
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Role Overview
The Team Lead – Banking Domain is responsible for managing a team handling development team and service delivery processes. The role ensures operational excellence, adherence to SLAs, compliance with banking regulations, team productivity, and continuous process improvement while acting as a key liaison between management, clients, and the team
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Job Summary
The Team Lead – Banking Domain is responsible for managing a team handling development team and service delivery processes. The role ensures operational excellence, adherence to SLAs, compliance with banking regulations, team productivity, and continuous process improvement while acting as a key liaison between management, clients, and the team
Team & People Management
Lead, mentor, and motivate a team of associates handling banking processes.
Allocate daily tasks and monitor workload to ensure optimal productivity.
Conduct regular team meetings, performance reviews, and coaching sessions.
Identify training needs and support skill development initiatives.
Handle escalations, grievances, and team engagement activities.
Operations & Service Delivery
Monitor daily deliveries to meet SLA, TAT, quality, and annual targets.
Review process metrics and dashboards; take corrective actions where required.
Ensure accurate and timely reporting to management and stakeholders.
Quality & Compliance
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