Senior Retail Operations Manager (Remote)
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Key skills for this role
About the Role
Hire Feed is seeking a Senior Retail Operations Manager to oversee day-to-day retail operations for a technology-driven platform, ensuring seamless logistics, inventory, and customer service.
Key Skills for This Role
Responsibilities
- Oversee end to end retail operations including inventory management, order fulfillment, and customer support escalations
- Coordinate with cross functional teams to implement AI driven process improvements for inventory forecasting and demand planning
- Monitor key performance indicators such as order accuracy, delivery times, and customer feedback scores
- Manage remote teams of retail associates, providing training and performance feedback to maintain service standards
- Analyze operational data to identify bottlenecks and recommend corrective actions aligned with business objectives
Requirements
- Minimum of 3 years in retail operations management, with direct experience in inventory control and supply chain coordination
- Proficiency in retail management software and AI driven analytics tools for demand forecasting and performance tracking
- Strong leadership skills to manage remote teams, including scheduling, performance reviews, and conflict resolution
- Experience in customer service operations with a focus on resolving high priority escalations
- Ability to work independently, prioritize tasks, and meet deadlines in a fast paced, contract based environment
Full Job Posting
Role Overview
- The Retail Operations Manager will oversee day to day retail operations for a technology driven platform, ensuring seamless execution of logistics, inventory, and customer service workflows.
- This role is critical in maintaining operational efficiency across a distributed workforce, leveraging AI powered tools to optimize performance.
- The work directly impacts customer satisfaction and revenue generation in a rapidly scaling gig economy environment.
Key Responsibilities
- Oversee end to end retail operations including inventory management, order fulfillment, and customer support escalations.
- Coordinate with cross functional teams to implement AI driven process improvements for inventory forecasting and demand planning.
- Monitor key performance indicators such as order accuracy, delivery times, and customer feedback scores.
- Manage remote teams of retail associates, providing training and performance feedback to maintain service standards.
- Analyze operational data to identify bottlenecks and recommend corrective actions aligned with business objectives.
Required Skills & Qualifications
- Minimum of 3 years in retail operations management, with direct experience in inventory control and supply chain coordination.
- Proficiency in retail management software and AI driven analytics tools for demand forecasting and performance tracking.
- Strong leadership skills to manage remote teams, including scheduling, performance reviews, and conflict resolution.
- Experience in customer service operations with a focus on resolving high priority escalations.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast paced, contract based environment.
More About the Opportunity
- This role offers the chance to contribute to a global leader in AI powered retail operations, driving measurable improvements in efficiency and customer experience.
- The position provides exposure to cutting edge tools in inventory optimization and workforce management, with opportunities for professional growth in a high impact domain.
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